Cancellation Policy
At RealT , we understand that circumstances can change and you may need to cancel the services you have purchased. Our comprehensive cancellation policy is designed to provide a fair and transparent process for handling such requests while ensuring the best possible outcome for our clients.
Cancellation Request
If you need to cancel your service or campaign with RealT, please submit a written cancellation request to our customer support team at support@realt.llc. In your request, include the following information:
- Your full name
- The date of your initial payment
- The specific service or campaign you wish to cancel
- The reason for the cancellation
Our customer support team will review your request and provide you with a response within 5 business days.
Cancellation Timelines
The timeline for your cancellation and any potential refund depends on when your request is submitted:
Within the First 30 Days:
If you cancel within the first 30 days of your initial payment, you will be eligible for a full refund, subject to the conditions outlined in our Refund Policy.After the First 30 Days:
If you cancel after the first 30 days, you will be responsible for any fees or expenses incurred up to the date of cancellation. We will provide you with a prorated refund for any remaining prepaid services based on the work completed and value delivered up to the cancellation date.Within the Last 30 Days of a Prepaid Contract:
Cancellations made within the last 30 days of a prepaid annual or multi-year contract may be subject to an early termination fee. The fee amount will be clearly communicated at the time of cancellation and will be based on the remaining contract term and services provided.
Early Termination Fees
The early termination fee is designed to cover the costs and resources invested in your campaign, as well as any third-party commitments made on your behalf. This fee ensures the sustainability of our business model and helps us continue delivering high-quality services.
If you have any questions or concerns about the fee, please contact our customer support team at support@realt.llc. We are committed to working with you to find a fair and reasonable solution.
Refund Policy
Our Refund Policy outlines the process for requesting a refund if you are not satisfied with our services. For detailed information on refund requests, the factors considered, and processing timelines, please refer to our Refund Policy page.
Transition Assistance
In the event of a cancellation, our team will work with you to ensure a smooth and orderly transition. We will provide all deliverables and work products completed up to the date of cancellation, subject to payment of any outstanding fees or expenses. Additionally, if requested, we can offer recommendations or introductions to alternative service providers to help maintain continuity in your digital marketing efforts.
Continuous Improvement
At Realt, we are committed to continuously enhancing our services and policies. We welcome feedback and suggestions regarding our cancellation policy or any aspect of our business. If you have any comments, concerns, or ideas for improvement, please contact our customer support team at support@realt.llc. Your input is valuable and helps us improve our processes.